All the small print

Privacy Policy

Ownership
Crealogic a/s
Vestre Stationsvej 7
2960 Rungsted Kyst

CVR: DK13778140

Contact details for Meng
Phone: +45 70212345
E-mail: skrivtil@meng.dk

Prizes
All prices on meng.dk are stated in DKK and include 25% VAT.

Payment methods
You can choose to pay with Mobile pay and various payment cards: Visa, Visa/Dankort, Visa Electron, MasterCard, MasterCard Direct and Maestro, in the following currencies: DKK, SEK, NOK, EUR, GBP and USD, and Paypal.
The amount will only be charged to your card when the goods are dispatched from Meng.

Shipping and delivery
The shipping cost for orders sent to Denmark is 49,- DKK.
The shipping cost for orders sent outside Denmark is 99,- DKK.

Free shipping in Denmark on purchases over 500,- DKK. Delivery time is 1-3 working days. You will receive an email when your order has been dispatched. It may vary which shipping company we send our parcels with.

Returns and cancellation policy
14 days right of cancellation
When you shop at meng.dk you have a 14-day right of cancellation.

To exercise your right of cancellation, you must notify us within 14 days of receipt of your order that you wish to cancel the purchase and specify which items you wish to return. After you have informed us that you are cancelling the purchase, you must return the goods to us as soon as possible.

After receipt, you can handle the item as you would in our physical store.

Impairment of value
If we assess that your returned item is in a deteriorated condition that renders it unsaleable or reduces its value, Meng may, depending on the extent of the damage, deduct the loss of value from your refund or refuse to refund the amount for the item.

Returns
If you cancel the purchase, the goods must be returned to: Meng & Company A/S
Vestre Stationsvej 7
2960 Rungsted Kyst
Denmark

Please NOTE that the parcel must be returned to the address above and NOT to a parcel shop.

You are responsible for returning your goods/package until we have received it. You should therefore pack the goods securely. You are responsible for the cost of returning the parcel, so please keep receipts and tracking number after you have returned your parcel to us. We expect you to dispatch the parcel after you have notified us of your return. You must return within 14 days after you have cancelled. We do not accept parcels sent cash on delivery. Please include your order confirmation in the parcel and clearly mark/tick which of the items you have returned. That way we can identify your order when we receive it in our returns warehouse.

The amount will always be transferred to the same payment method you used to pay for the purchase. Depending on the card you used for payment, it may take up to 30 days for the money to reach your account after crediting.

Complaints
Your purchase from Meng is covered by the Danish Sale of Goods Act. You should make a complaint as soon as you discover the defect and within 2 months. It is always possible to make a complaint as long as your goods have not been damaged, misused, etc. You have up to 24 months right of cancellation.

You can make a complaint by contacting us at: skrivtil@meng.dk or +45 70212345. Please attach photos to the email.

Personal data
In order to shop at meng.dk, you must as a minimum provide the following information:
- Name
- Address
- Email address
- Phone/mobile number

We need the above data to fulfil your order. Meng does not disclose or sell personal data. Privacy policy: Meng understands and respects the importance of privacy on the Internet. We will therefore not disclose information about customers/users to third parties unless it is necessary to implement a transaction. We will not sell the customer's name, address, email address, credit card information or personal data to any third party without the customer's prior authorisation.

Cookies

Guidelines for the processing of cookies and personal data.

By visiting the Meng & Company a/s website, related services such as our webshop and our newsletter Meng News, you accept this Cookie and Privacy Policy.

Overview:

In general
Cookies
- What are cookies?
- What do we use cookies for?
- How long do we store cookies for?
- How do you avoid cookies?
- Third party cookies
Personal data
- What is personal data?
- How long do we store personal data?
- What do we use personal data for?
- How do we protect your personal data?
- Can we change the processing of personal data?
Contact us

In general

When you click on the Meng & Company a/s website, Meng & Company a/s collects information about you. We do this to offer our users a clear and user-friendly website. To ensure that the content of the site is relevant and easy to navigate, we use cookies. Cookies give us useful and important information about how our site is used, which pages are viewed the most, how long our users stay on the pages, etc.

Below you can read about the information that is collected, including how the information is processed, what it is used for, who has access to the information, and who you can contact if you have questions or objections regarding collected information.

The collection of information on meng.dk takes place within the framework of applicable law. If personal data that is not publicly available is processed via meng.dk, the processing will be in accordance with the Personal Data Act.

Meng & Company a/s are also members of the Confederation of Danish Industry and follow the association's guidelines for cookies and privacy policy.

Meng & Company a/s collects information about you in two ways:

When using cookies
By submitting information yourself.

Cookies

Meng & Company a/s' website uses cookies according to the above purposes.

2.1 What are cookies?

The first time you visit the Meng & Company a/s website, you automatically receive one or more cookies. You also receive cookies when you make searches or visit subpages on our website. A cookie is a small text file that is stored in your web browser (e.g. Internet Explorer, Firefox, Chrome, Safari, Opera or similar) and which registers you as a unique user. Cookies make it easier to use the internet because you don't have to keep starting from scratch. In other words, the website can use a cookie to remember information about your preferences.

2.2 What do we use cookies for?

To determine who visits our website, cookies can be used to keep demographic and user-related statistics. This allows us to customise and create content that matches your and other users' interests and wishes.

2.3 How long do we store cookies?

The cookies sent to you will be stored on your device for a varying number of months from the last time you visited meng.dk. Each time you revisit the website, the period is extended. The cookies in question are automatically deleted after their expiry. You can read below how you can delete cookies.

2.4 How do you avoid cookies?
If you do not wish to receive cookies, you can block all cookies, delete existing cookies from your hard disc or receive a warning before a cookie is stored. Click here for instructions on how to set this up in your browser/smartphone.

Please note that the guide is set up for most browsers and smartphones, but some are not mentioned.

You can always use the help function in your browser to get more information about cookie settings. This is typically done by pressing "F1" on your PC. Search for "cookies".

2.5 Third-party cookies
Our website does not contain third-party cookies, which are cookies used by advertising and marketing companies to send you targeted adverts based on your online behaviour.

Personal data

3.1 What is personal data?

Meng & Company a/s asks for your personal and user-related information when you purchase services on our website or sign up for the newsletter, competitions etc. It is primarily information such as name, address, postcode, e-mail, telephone number. When purchasing or registering for a service, mandatory information is clearly marked on the form. The provision of other information in connection with a purchase or registration for a service is voluntary.

3.2 How long do we store personal data?

When you purchase services on meng.dk, we need your personal data as documentation until the service is paid and delivered, any cancellation period has expired and the deadline for payments has expired. After that, the data may be archived. One year after archiving, all personal data is deleted at Meng & Company a/s.

If you sign up for newsletters and competitions etc. or have otherwise consented to us using your data for marketing purposes, your data will be stored for a maximum of one year after the service has been cancelled.

3.3 What do we use personal data for?

The information is used to identify you as a user and show you the adverts that are most likely to be relevant to you, to register your purchases and payments and to provide the services you have requested, such as sending a newsletter. We also use the information to optimise our services and content.

3.4 How do we protect your personal data?
According to the Personal Data Act, your personal information must be kept secure and confidential. We store the personal information you provide on computers with restricted access located in controlled facilities, and our security measures are continuously monitored to determine whether our user information is handled securely and with constant consideration for your rights as a user.

However, we cannot guarantee 100 % security for data transmissions over the Internet. This means that there is a risk of others gaining unauthorised access to information when data is sent and stored electronically. Please note that you provide your personal data at your own risk.

3.5 Can we change the processing of personal data?

The rapid development of the internet means that changes in our processing of personal data may become necessary. We therefore reserve the right to update and change these guidelines for the processing of personal data. If we do so, we will of course correct the "last updated" date at the bottom of the page. In the event of significant changes, we will notify you in the form of a visible notice on our websites.

You have the right to complain about the processing of information and data concerning you. Complaints about the processing of personal data in accordance with the Personal Data Act are submitted to the Danish Data Protection Agency.

Access to justice
You have a 24-month right to complain. If you want to complain about your purchase, please contact us. If we are unable to find a solution, you can file a complaint with the relevant boards in the area, if the conditions for this are met.

Complaints Resolution Centre and/or the Consumer Complaints Board
House of Boards
Toldboden 2
8800 Viborg